Patient Privacy Notice

Last updated: November 11, 2026

1. Introduction

This Patient Privacy Notice explains how information submitted through Podo.app may be collected, processed and protected.

Podo.app is a software platform developed and operated by Mindmelters, Chamber of Commerce (KvK) number 69174636.

2. Who Is Responsible For Your Data?

In most cases, the healthcare professional, podiatrist or clinic that invited you to complete an assessment is responsible for your personal data.

This healthcare provider acts as the data controller and determines why and how your information is processed.

Podo.app generally act as a software provider and data processor on behalf of healthcare professionals.

3. Information We May Collect

Depending on the assessment, the following information may be collected:

• Name and contact details
• Date of birth
• Assessment responses and questionnaire data
• Foot and lower-limb health information
• Medical complaints and symptoms
• Foot photographs
• Foot videos
• Uploaded documents
• Assessment reports and recommendations
• Technical information such as IP address and browser information

4. Why Information Is Collected

Information may be collected for the following purposes:

• Performing podiatry assessments
• Supporting healthcare professionals in evaluating patient information
• Generating assessment reports
• Maintaining patient records
• Providing healthcare services
• Improving the functionality and security of the platform

Podo.app may use anonymized and aggregated assessment data to improve the Podo.app platform, perform statistical analysis, support scientific research and develop future diagnostic support technologies.

5. Health Information

Some information collected through Podo.app may qualify as health data or special category personal data under the General Data Protection Regulation (GDPR).

Healthcare professionals remain responsible for ensuring that such information is collected and processed in accordance with applicable laws and professional obligations.

6. Who Can Access Your Information?

Access to your information may be limited to:

• The healthcare professional or clinic responsible for your care
• Authorized staff members working under their supervision
• Technical personnel when required to maintain or support the platform

Information is never sold to third parties.

7. Data Security

Podo.app implements appropriate technical and organisational measures designed to protect information against unauthorized access, loss, misuse or disclosure.

8. Data Retention

Patient information is retained according to the policies and legal obligations of the healthcare professional or clinic responsible for your care.

If you have questions regarding retention periods, please contact the healthcare provider who invited you to use Podo.app.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your information
• Request correction of inaccurate information
• Request deletion of information where permitted
• Object to certain processing activities
• Request restriction of processing
• Request data portability

Requests regarding medical records should generally be directed to the healthcare professional or clinic responsible for your care.

10. Contact Information

For questions about your healthcare information, please contact the podiatrist or clinic that invited you to complete the assessment.

For questions about the Podo.app platform itself, please contact:

Podo.app
Chamber of Commerce (KvK): 69174636
The Netherlands
Email: info@podo.app

11. Changes To This Notice

This Patient Privacy Notice may be updated from time to time. The most recent version will always be available through Podo.app.